How It Works

From Your Voice to Resolution

See how JanSankalp AI transforms your complaint into action in 8 intelligent steps.

The Complete Process (पूरी प्रक्रिया)

Every complaint follows this automated, transparent workflow.

Citizen Submits Complaint (शिकायत दर्ज करें)

Citizens can submit complaints through voice or text input in any of 22+ Indian languages, from anywhere, anytime.

→Use voice input in your native language (Hindi, Tamil, Bengali, etc.)
→Or type your complaint in English or regional languages
→Upload photos/videos as evidence
→Automatic location detection via GPS
→No need to visit government offices

AI Processes & Translates

Our multilingual AI engine processes the input, converts voice to text, and translates it into a standardized format.

→Voice-to-text conversion with 95%+ accuracy
→Automatic language detection
→Translation to English for processing
→Preserves original complaint for reference
→Handles regional dialects and accents

Smart Classification & Severity Scoring

Advanced machine learning models classify the complaint into the correct category and assign a severity score.

→AI categorizes into departments (Roads, Water, Electricity, etc.)
→Severity scoring: Low, Medium, High, Critical
→Context-aware classification using GPT-4
→Learns from historical data to improve accuracy
→99% classification accuracy

Duplicate Detection

Geo-spatial clustering identifies similar complaints in the same area to prevent redundant work.

→Location-based similarity detection (within 500m radius)
→Semantic analysis to find related issues
→Automatic linking of duplicate reports
→Notifies citizen if similar complaint exists
→Reduces processing time by 60%

Auto-Routing to Department

The complaint is instantly routed to the appropriate department based on category and location.

→Instant routing to correct department
→Location-based department assignment
→Priority-based queue management
→Reduces manual triage time by 90%
→Real-time notification to department head

Officer Assignment

The system assigns the complaint to an available officer based on workload, expertise, and location.

→Load balancing across officers
→Expertise-based assignment
→Location proximity consideration
→Officer receives mobile notification
→Automatic escalation if not acknowledged

Real-time Tracking & Updates

Citizens receive instant notifications at every stage via SMS, email, and in-app updates.

→Status updates: Submitted → In Progress → Resolved
→SMS and email notifications
→Estimated resolution time
→Officer contact information
→Photo/video proof of resolution

Resolution & Feedback

Once resolved, the officer uploads proof, and the citizen can provide feedback and close the complaint.

→Officer uploads before/after photos
→Citizen receives resolution notification
→Feedback and rating system (1-5 stars)
→Complaint marked as resolved
→Data archived for analytics

The AI Technology Behind It

Multilingual NLP Pipeline

Our natural language processing pipeline handles 22+ Indian languages with high accuracy.

→Speech-to-text using Google Cloud Speech API
→Language detection with 99% accuracy
→Translation using Google Translate API
→Custom fine-tuned models for Indian languages
→Context preservation across translations

Smart Classification Engine

GPT-4 powered classification with custom training on Indian civic issues.

→GPT-4 for context-aware categorization
→Trained on 50,000+ Indian civic complaints
→Multi-label classification support
→Severity scoring algorithm
→Continuous learning from feedback

Geo-Spatial Clustering

Advanced algorithms group similar complaints in the same area.

→DBSCAN clustering algorithm
→500m radius for similarity detection
→Semantic similarity using embeddings
→Real-time duplicate detection
→Automatic complaint linking

Intelligent Routing

Smart assignment based on workload, expertise, and location.

→Load balancing across officers
→Expertise-based assignment
→Location proximity optimization
→Priority queue management
→Automatic escalation rules

System Architecture

Built on modern, scalable cloud infrastructure.

Frontend Layer

Next.js 14 with React, TypeScript, and Tailwind CSS for a responsive, modern UI.

Authentication

NextAuth.js with role-based access control (Citizen, Officer, Admin).

Database

PostgreSQL with Prisma ORM for efficient data management and relationships.

AI Engine

GPT-4 for NLP, custom models for classification, TensorFlow for clustering.

Security

End-to-end encryption, secure file uploads, audit logs, and GDPR compliance.

Data Flow Architecture

Citizen Input

→

AI Processing

→

Classification

→

Routing

→

Officer Action

→

Resolution

Security & Privacy (सुरक्षा और गोपनीयता)

Your data is protected with enterprise-grade security measures.

Data Encryption

All data is encrypted in transit (TLS 1.3) and at rest (AES-256).

Role-Based Access

Strict permissions ensure users only access authorized data.

Audit Logs

Every action is logged for transparency and accountability.

GDPR Compliance

Full compliance with data protection regulations.

See It In Action (प्रक्रिया देखें)

The seamless journey from complaint to resolution.

Citizen

Reports Issue

Voice Input

Any Language

AI Engine

Translates & Classifies

Department

Action Taken

Resolved

Citizen Notified